Jennifer McAlister

Versatile Customer Support Virtuoso & Security Specialist

Summary

Dynamic Senior Customer Service Representative boasting 7+ years of unparalleled experience in high-stakes, fast-paced settings. Adept at seamlessly navigating fluctuating work environments with an unwavering commitment to five-star customer service. Exceptionally self-motivated, flexible, and team-oriented, I am poised for relocation and fully authorized to work in the United States.

Work Experience

Correctional Officer, Farmington Correctional Center

• Enforce institutional protocols with meticulous attention to detail, ensuring a secure and orderly environment.
• Masterfully manage crisis situations, employing de-escalation techniques and physical restraints when necessary.
• Oversee a myriad of inmate activities, from daily routines to specialized detention measures, with vigilant supervision.
• Champion rehabilitation efforts, facilitating job training and counseling programs for inmates.

Senior Support Technician, Henry Schein Animal Health

• Serve as the linchpin for customer support, diagnosing and resolving complex Payment Solutions Software issues.
• Step into leadership roles effortlessly, assuming Team Leader responsibilities during their absence.
• Execute an average of 12-17 new APS implementations weekly, demonstrating unparalleled efficiency.
• Leverage advanced troubleshooting skills to resolve Terminal Services configurations, ensuring seamless software operation.

Multi-Tasker and Coordinator, Greenville Nursing and Rehab

• Delivered compassionate care to residents, from basic personal needs to minor medical procedures.
• Acted as the first line of defense in monitoring residents’ physical and behavioral conditions, promptly reporting any concerns.

Customer Service Professional, J & J’s Majic Midway

• Elevated customer experiences through exceptional service and an upbeat demeanor, even under high-pressure conditions.

Owner/Operator, J.W. Plumbing

• Orchestrated all business operations, from bookkeeping and payroll to inventory management and advertising.

Education

• Associate’s Degree in Criminal Justice with a focus on Leadership, Mineral Area College
• High School Diploma or GED

Skills

• Microsoft Suite (Excel, Word)
• Software & Hardware Troubleshooting
• Customer Service Excellence
• Conflict Resolution & Negotiation
• Law Enforcement Protocols
• Network Administration
• VoIP & Citrix Systems
• Security & Risk Assessment

Certifications and Licenses

• Adult and Pediatric First Aid/CPR/AED, April 2022

Assessments

• Customer Service: Proficient
• Customer Focus & Orientation: Proficient
• Technical Support: Proficient
• Work Style: Reliability: Proficient
• Security Guard Skills: Proficient

Additional Information

• Typing proficiency
• Exceptional work ethic and attention to detail
• Proven adaptability and resilience under pressure
• Mentorship and team training capabilities