Jennifer McAlister’s Resume

Jennifer McAlister

Versatile Customer Support Virtuoso & Security Specialist


Dynamic Senior Customer Service Representative boasting 7+ years of unparalleled experience in high-stakes, fast-paced settings. Adept at seamlessly navigating fluctuating work environments with an unwavering commitment to five-star customer service. Exceptionally self-motivated, flexible, and team-oriented, I am poised for relocation and fully authorized to work in the United States.

Work Experience

Correctional Officer, Farmington Correctional Center

  • Enforce institutional protocols with meticulous attention to detail, ensuring a secure and orderly environment.
  • Masterfully manage crisis situations, employing de-escalation techniques and physical restraints when necessary.
  • Oversee a myriad of inmate activities, from daily routines to specialized detention measures, with vigilant supervision.
  • Champion rehabilitation efforts, facilitating job training and counseling programs for inmates.

Senior Support Technician, Henry Schein Animal Health

  • Serve as the linchpin for customer support, diagnosing and resolving complex Payment Solutions Software issues.
  • Step into leadership roles effortlessly, assuming Team Leader responsibilities during their absence.
  • Execute an average of 12-17 new APS implementations weekly, demonstrating unparalleled efficiency.
  • Leverage advanced troubleshooting skills to resolve Terminal Services configurations, ensuring seamless software operation.

Multi-Tasker and Coordinator, Greenville Nursing and Rehab

  • Delivered compassionate care to residents, from basic personal needs to minor medical procedures.
  • Acted as the first line of defense in monitoring residents’ physical and behavioral conditions, promptly reporting any concerns.

Customer Service Professional, J & J’s Majic Midway

  • Elevated customer experiences through exceptional service and an upbeat demeanor, even under high-pressure conditions.

Owner/Operator, J.W. Plumbing

  • Orchestrated all business operations, from bookkeeping and payroll to inventory management and advertising.


  • Associate’s Degree in Criminal Justice with a focus on Leadership, Mineral Area College
  • High School Diploma or GED


  • Microsoft Suite (Excel, Word)
  • Software & Hardware Troubleshooting
  • Customer Service Excellence
  • Conflict Resolution & Negotiation
  • Law Enforcement Protocols
  • Network Administration
  • VoIP & Citrix Systems
  • Security & Risk Assessment

Certifications and Licenses

  • Adult and Pediatric First Aid/CPR/AED, April 2022


  • Customer Service: Proficient
  • Customer Focus & Orientation: Proficient
  • Technical Support: Proficient
  • Work Style: Reliability: Proficient
  • Security Guard Skills: Proficient

Additional Information

  • Typing proficiency
  • Exceptional work ethic and attention to detail
  • Proven adaptability and resilience under pressure
  • Mentorship and team training capabilities